Legal
Privacy Policy
Summary
We collect only your name, contact details, and concern description to book and deliver your session. We do not sell your data, share it without reason, or use it for marketing. Records are deleted after 12 months. You can request deletion at any time.
1. Who We Are
Hear Expert Plus is an online audiology consultation service delivered by qualified audiologists. We provide structured hearing-guidance sessions via video call. Our contact address for privacy matters is .
2. Data We Collect
We only collect information that is directly necessary to deliver your consultation:
- Identity: full name.
- Contact: email address and phone number.
- Health-related: the concern or symptom you describe in the booking form. This is considered special-category personal data under GDPR and is treated with additional safeguards.
- Technical: session cookies required for the booking form to function. We do not use advertising or tracking cookies.
We do not collect payment card details directly. Payment is handled through a separate, PCI-compliant channel communicated after booking.
3. How We Use Your Data
- To confirm and manage your appointment.
- To send you a joining link and pre-session information by email.
- To send appointment reminders (up to 24 hours before your session).
- To respond to enquiries you send through the contact form.
We do not use your data for marketing, profiling, or any purpose beyond delivering the service you booked.
4. Legal Basis for Processing
- Contract: processing your booking and delivering your session.
- Legitimate interests: sending confirmations and reminders you would reasonably expect.
- Explicit consent: for health-related details you voluntarily submit in the concern field.
5. Data Retention
Booking records are retained for 12 months from the date of your appointment. After that period, personal data is deleted or anonymised. If you request deletion before then (see Section 7), we will action it within 30 days unless retention is required by law.
6. Data Sharing
We do not sell, rent, or share your personal data with third parties for their own purposes. The only transfers that occur are:
- Email delivery: appointment confirmations are sent via a transactional email service (e.g., SMTP provider). These providers act as data processors under appropriate agreements.
- Video platform: your session is conducted over a video call tool. You will receive the link in your confirmation email. The provider's own privacy policy applies to the video call itself.
7. Your Rights
Under GDPR and applicable data protection law, you have the right to:
- Access a copy of the personal data we hold about you.
- Rectify inaccurate data.
- Erase your data ("right to be forgotten"), subject to legal retention obligations.
- Restrict processing in certain circumstances.
- Object to processing based on legitimate interests.
- Withdraw consent at any time (where consent is the legal basis).
To exercise any of these rights, email us at . We will respond within 30 days. Where you are in the European Union or United Kingdom, you may also lodge a complaint with your local supervisory authority (e.g., the ICO in the UK, or the relevant DPA in your EU country).
8. Data Security
All data is transmitted over HTTPS. Access to booking records is restricted to the consultant only. We apply reasonable technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction.
9. International Transfers
If you access our service from the European Economic Area (EEA) or the United Kingdom, be aware that our servers may be located outside those regions. Where this is the case, we rely on standard contractual clauses or equivalent safeguards to ensure your data receives adequate protection.
10. Children's Privacy
Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.
11. Changes to This Policy
If we make material changes to this policy we will update the date at the top of this page. Continued use of the service after changes are posted constitutes acceptance of the revised policy.
12. Contact
For any privacy-related questions, email . We will respond within 30 days.